Refund policy

Return & Refund Policy

At Through MyMy Eyez, each order is prepared with care, and we want you to love your purchase. Due to the nature of our products, all sales are final. We do not accept returns or exchanges for change of mind, incorrect sizing selections, or other customer ordering errors.

CUSTOM & PERSONALIZED ITEMS

All custom and personalized items are final sale and cannot be returned, exchanged, or refunded. Please carefully review all names, spelling, colors, sizes, and other personalization details before submitting your order.

Through MyMy Eyez is not responsible for errors in information provided by the customer.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged or defective, or you receive an incorrect item due to an error on our part, please contact us within 3 days of delivery at connect@throughmymyeyez.com.

Please include your order number, a description of the issue, and clear photos of the item and packaging. Once reviewed, we will work with you to make it right through a replacement or refund when appropriate.

SIZING

Please review available sizing information before purchasing apparel. Items cannot be returned or exchanged because an incorrect size was selected by the customer.

ORDER CANCELLATIONS

Cancellation requests must be made before production or customization of your order has begun. Once production has started, the order cannot be canceled or refunded.

We cannot guarantee that a cancellation request can be accommodated after an order has been placed.

SHIPPING CHARGES

Original shipping charges are nonrefundable unless the refund is due to an error made by Through MyMy Eyez.

LOST OR MISSING PACKAGES

If tracking shows that a package has been delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and contact the shipping carrier.

Through MyMy Eyez is not responsible for packages that are lost or stolen after being marked as delivered by the carrier. However, we are happy to provide available shipment information to assist with a carrier claim.

QUESTIONS OR ORDER ISSUES

Please contact us at connect@throughmymyeyez.com with your order number and details regarding your concern.

Thank you for supporting Through MyMy Eyez and allowing us to create something special for you! 💕