Shipping policy

Shipping Policy

Thank you for shopping with Through MyMy Eyez! 💕 Please review the information below regarding order processing, shipping, and delivery.

ORDER PROCESSING

Standard orders are typically processed within 3–5 business days. Business days do not include weekends or holidays.

Processing times for custom and personalized orders may vary depending on the item, customization requested, order volume, and materials needed. Any additional processing time communicated for a specific product or custom order will apply.

Please note that processing time is separate from shipping/transit time.

SHIPPING & DELIVERY

Once your order has been completed and shipped, delivery time will depend on the shipping method and carrier selected or provided for your order.

When tracking is available, you will receive tracking information after your order has shipped. Please allow time for the carrier to update tracking information.

Carrier delays may occasionally occur and are outside the direct control of Through MyMy Eyez.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible at connect@throughmymyeyez.com if you notice an error in your shipping address. We will make every effort to update the address before shipment, but changes cannot be guaranteed once an order has been processed or shipped.

Through MyMy Eyez is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

LOST, STOLEN OR MISSING PACKAGES

If your tracking information shows your package as delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the shipping carrier.

Through MyMy Eyez is not responsible for packages lost or stolen after being marked as delivered by the carrier. However, we are happy to provide available shipping information to assist you with a carrier claim.

If tracking does not show your package as delivered and you believe it may be lost in transit, please contact us at connect@throughmymyeyez.com so we can review the shipment and determine the appropriate next steps.

DAMAGED ORDERS

If your order arrives damaged, please contact us within 3 days of delivery at connect@throughmymyeyez.com with your order number and clear photos of the item and packaging.

Please refer to our Return & Refund Policy for additional information regarding damaged, defective, or incorrect items.

QUESTIONS

If you have questions about your order or shipment, please contact us at connect@throughmymyeyez.com and include your order number.

Thank you for supporting Through MyMy Eyez! 💕